Refund Policy

Welcome to Ahava Universal's Refund Policy. As a non-profit community platform, Ahava Universal aims to support its members through voluntary subscriptions. These contributions are vital to the growth and sustainability of our community. Our services are provided free of charge, but we rely on user support to enhance and maintain our platform.

Refund Eligibility

We understand that errors can occur during the payment process. Refunds are considered in the following situations:

• A payment was made accidentally.
• An incorrect amount was entered during the payment process.
• Duplicate payments were made for a single subscription period.

Refund requests must be made within 30 days of the original payment date to be eligible for consideration.

How to Request a Refund

If you believe a refund is warranted, please follow these steps:

1. Contact our support team by email or phone, providing the following details:
• Your full name and contact information.
• The date and amount of the payment in question.
• A detailed explanation of why the refund is being requested.
2. Our team will review your request and respond within five business days.

Refund Process

Once a refund is approved, the following steps will be taken:

• The refund will be processed using the original payment method.
• You will receive an email confirmation once the refund is initiated.
• Refunds typically take 5 to 7 business days to reflect in your account, depending on your financial institution.

Non-Refundable Payments

Donations and voluntary contributions made to support the community are generally non-refundable unless they meet the specific eligibility criteria mentioned above. We appreciate your understanding and support in maintaining the integrity of our community funding efforts.

Additional Information

If you have any questions or concerns about our Refund Policy or require further assistance, please do not hesitate to contact our support team. We are here to help and ensure your experience with Ahava Universal is positive and fulfilling.

Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us at:

Email: [email protected]

Phone: +919778074652